4.2 out of 5.0 based on 99 reviews
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Trunk Logistics Ltd
Average service quality
Average value for money
Service quality
Value for money
Jonathan on 10 Aug 2016
Excellent, professional, everything explained in their Survey visit. On time polite and worked at a good but not break neck pace. Everything moved 70 miles on the day no breakages. The day before packing service is well worth it.
Jonny on 8 Aug 2016
Everything happened quicker than originally planned. Office staff very helpful, removers very friendly and efficient. Don't have a bad word to say about the service.
Jonathan on 6 Aug 2016
Fantastic service. On time. Accurate pre move survey. Up front honest and professional
lily on 15 Jul 2016
Our moving day was terrible, they sent a van that was only half the size we needed. We had to wait over two hours for another van to come and take what could not fit in the first van. I would never recommend this company.
Thank you for your feedback we sent a surveyor round to assess what items needed to be removed from your property and the van we sent you should of been sufficient. I am of course sorry an extra van was needed as it added stress to your move but we are very quick to correct and resolve issues like these if they arise.
Lisa on 14 Jul 2016
Excellent service all round and an incredibly hard working crew for whom nothing was too much trouble.
SiFi on 9 Jul 2016
Very efficient and quick, got us moved-in, in about 4 hours in total, brilliant.
Buller on 28 Jun 2016
The packing service was terrible. Multiple items have been broken, mainly due to poor packaging. There were only two people on the moving day so I had to assist. The initial inspection did not translate to what the guys on the day expected. We had to pack our car and leave some items with a neighbour to return to collect. We had paid for several items to be put back together at our new house, our daughters bed was not put together. When we sent photos of the damaged items after unpacking, we were told that we had not provided these within 7 days so nothing could be done. The two men who were there on moving day were good, but they were let down by poor estimation of the job and by terrible packing. I would not recommend using these.
Thank you for the feedback I have looked in great depth into the customers move and we did provide them a full packing service although we moved them back in May and have had no reports of damage either from the men or by the customers until nearly the end of June. I appreciate not everyone gets round to unpacking straight away but we would expect at least a phone call to make us aware if there were any damages or anything that wasn't done correctly on the day to give us a chance to correct it immediately. Our men work very hard and are very careful with all removals which is why I asked why we weren't made aware sooner.
tony on 30 May 2016
They were stuck in traffic but kept us informed. On arrival, after a quick drink, they were soon getting on with the move.They worked quickly and efficiently, making us chuckle along the way! They coped well with the stairs we have leading up to our house at the other end. We would definitely recommend them!
PrimWaj on 14 May 2016
Very friendly team, Aaron and Dean were helpful and worked quickly.
Lordhm on 14 May 2016
Will recommend and use again. Very good service, great team of removers, and Bradley was willing to work with my budget.
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