4.2 out of 5.0 based on 99 reviews
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Trunk Logistics Ltd
Average service quality
Average value for money
Service quality
Value for money
JaneR on 1 Aug 2015
Appalling experience. Lads on the day very polite but most completely inexperienced. I felt they had under estimated the size of the job and the vehicle required. Packed the day before move but actually left a lot of things unpacked. Whole cupboards not even looked in. Furniture stored on lorry overnight for move the following day. It poured with rain. At destination it was apparent that there was a leak in lorry roof (clearly visible at front of roof, where an attempt had been made to repair it with gaffer tape). Water had been steadily pouring in all night and day. So much of my treasured furniture has been ruined. Mattresses soaked, leather sofa ruined, pictures, books, bedding. Other items had been damaged independently. I think because they felt rushed. Nothing was protected with covers, despite me being told it would. There were not enough hanging rails for clothes ( the lads to,d me the company only had 2). My clothes were literally stuffed crumpled into card board boxes. Suits, jackets all treated with no respect. My electrical goods have been ruined as many got soaked. When I phoned to complain I was met with anger and hostility. There is really nothing good I can say about my experience. I have lost things that can be replaced but many things that can't. This company should be avoided at all costs.
Narada on 29 Jul 2015
Friendly people where nothing seemed to be any trouble. Even agreed to water my plants for me whilst my belongings were in storage with them!
Ls on 10 Jun 2015
Good packers & movers. The survey was way off and I had to pay extra.
The extra charge of £50 was to dismantle and re-assemble a wardrobe, desk and a bookcase. When we surveyed the property we asked the customer if they would like us to dismantle or themselves, we was advised that they would dismantle, (our survey sheet noted that the customer was dismantling everything).
H on 3 Jun 2015
Awesome lads, very helpful. did a 200 mile round trip for us for a great price and no hidden extras.
Andy on 1 Jun 2015
These guys are great. So good. Above and beyond. Took the stress out of the move. And nice people too
Kal on 9 Apr 2015
There was 3 people for removal. They were excellent. Good price, they worked hard so thank you.
JT on 16 Mar 2015
Very helpful, friendly, polite and professional. Will use again.
Rjh1975 on 26 Dec 2014
No further comments
KPerry on 20 Dec 2014
They were courteous and friendly at all times
Em on 19 Dec 2014
The service was brilliant from quote to final drop off of boxes. The removal guys were quick and organised, very friendly and could not do enough to help us.
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