Muve

The service provided by Connect2Law has been appalling. I used them for both the sale and purchase side of my move. On the sale side, the process started off well, however service then declined rapidly. It materialised that enquiries that we had responded to, had not in turn been passed on to the buyers' solicitor. No progress was made after 1 month with Connect2Law basically sitting on the enquiries and doing absolutely nothing with them. This in turn then put the whole sale and purchase at risk of even happening. I have had to escalate and complain nearly every day in order to get things moving and try to reach the point of exchange, which has still not happened! It hasn't helped in that the organisation is very difficult to contact, and it seems there have been multiple people involved in the process. On the purchase side things were even worse. Connect2Law did nothing at all. I ended up having to terminate the relationship on the purchase side and hire a new solicitor. I requested a full refund from Connect2Law, which at the time of writing I am still waiting for. The solicitor I had to engage at the last minute on the purchase side managed to turn the whole thing around and reach the point of being ready to exchange in one week, overtaking Connect2Law on the sale side. I am still waiting to exchange on the sale and the purchase - the delays in this entire process have all been attributed to Connect2Law. It has led to much frustration, anger and stress. I would definitely NOT be recommending Connect2Law to anyone!

Absolutely appalling and unprofessional service. 7 weeks+ of delay entirely due to the company’s ineptitude

They were very easy to contact and helpful when needed. The service overall was as good as I could of asked for. Just the increased price on estimate that was disappointing.

Good communication. If I had a question somebody was always able to give me an answer by phone, email or popping into see them. The sale took a little longer then expected but I was part of a chain. I would use them again.

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The early stages were extremely painful. A generic admin team dealt with early contact, losing our certified documents, not realising they had received our deposit fee. After complaining to the customer service manager,we werr assigned an actual person, who unfortunately wasn’t any better. After our searches came back we were finally passed to Adam, the conveyancer who was actually very quick, thorough and very accessible. Connect2Law ate let down by their admin and customer service teams and made the process even more successful for us.

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Great people to work with. Always available at the end of the phone for an update/prod. Steph was great at understanding our situation and pushed through our case as soon as was possible.

Adam Shire was assigned as an conveyancing Solicitor by connect2law. I am very happy with his professionalism. He kept me informed on almost daily basis on the progress. He is a master of reading fine prints! I only wish connect2law would have assigned Adam Shire earlier to my case than waiting for all reports to arrive to them. I lost at least good 1 week because of this. Otherwise i am generally happy with the overall experience.

Efficient friendly and professional from start to finish!