4.1 out of 5.0 based on 232 reviews
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Muve Conveyancing
At Muve, we are proud to provide our expert conveyancing service across England and Wales. We offer a first-class conveyancing experience, aimed at making it quicker and easier to those buying, selling or remortgaging a property.
We are 6 weeks faster than the national average, aiming to get you to exchange in just 14 weeks. IfAnd, if you upgrade to MuveFast we target exchange on your property in just 5 weeks!
By investing in our technology and people, we complete transactions more quickly and efficiently, saving you time and money. We provide an online portal that is available 24/7 plus a dedicated solicitor and account manager who you can reach on the phone and via email during office hours.
Exceptional customer service lies at the heart of everything we do, which is why we have a 4.5/5 Star customer review on TrustPilot and we won the National Conveyancer of the Year in 2021 and 2022.
Muve
Average service quality
Average value for money
Service quality
Value for money
Ben on 6 Jun 2022
I had an awful experience with Muve. After engaging them in August 2021 I had no contact with the solicitor assigned to me until December, despite constantly calling to inquire about the case. It was only then, when reminded about the mortgage offer expiring, that Siyathma bothered to contact me. Trying to get information out of them was like pulling teeth and it was clear that they had forgotten about my case. After getting the mortgage offer extended, it was completed finally in February 2022. A month later, to my horror I got an email from Siyathma requesting documents I had already sent Muve. When presented with evidence I had already sent this I was asked to still send this to them- very worrying when your purchase was supposedly completed! After speaking with their feedback team back in March, I am still waiting on a phone call from Stuart Tite. Overall an incredibly stressful experience I wouldn’t wish on my worst enemy. Anne Caldera and Siyathma Muruttettuwegama were incredibly unprofessional and the latter even admitted to me she was ‘incompetent’ back in February.
Dear customer, Thank you very much for contacting the feedback team at Muve. This is a short note to acknowledge receipt of your feedback. A member of the team will investigate your complaint and will be in touch with you within the next 05 working days. We would like to apologise for any inconvenience caused. Rest assured that we will endeavour to resolve your concerns as soon as possible. Thank you, Team Feedback- Muve
Nadir on 6 Jun 2022
Worst service ever! They made multiple mistakes during the transaction 1) My wife's name was spelled incorrectly in a few documents (trs). On the day of completion they told me that someone else's amount was transferred into my muve account which resulted in incorrect invoice and I am required to pay 492 GBP more than what was asked before. They asked me to pay the amount without asking questions to avoid paying 5000 gbp if the transaction is delayed beyond 12 Pm (proposed transaction time). Highly unprofessional. I would never recommend Muve to anyone
LJH on 6 Jun 2022
Awful communication, terrible customer service and impossible to get to talk to anyone. We had so many ignored emails and unanswered phone messages, and a huge list of questions about our purchase that were never answered. The entire process took so much longer than promised (we paid the extra fee for the promised 'fast-track' service and had to request a refund eventually), and was so much more stressful than it needed to be. We felt as though we were constantly sending chasers and getting no response.
Ben Reynolds on 6 Jun 2022
Platform and onboarding was notably slow and correspondence was continuously promised over the phone and not delivered about 90% of the time (they always overpromise and under deliver). I had to phone them over 50 times to chase the status and the purchase still took 5 months, about 60% of the delay is due to Muve and about 40% due to the sellers side.
Sarah on 6 Jun 2022
Awful communication. Changed conveyancer 3 times. Had to constantly chase. Do not use.
Anonymous on 17 May 2022
No further comments
Catsm on 1 Apr 2022
Very slow to progress there solution was to pay more for speedier service although already over 8 weeks
Thank you very much for taking the time to leave us a review. We would love to hear from you and get an understanding of what we can do to improve our experience further and we have a dedicated feedback team to help all of our clients experience a 5* service. Please contact us at: [email protected] with your transaction details (name and property address) and we will work with you to see what more we can do.
Anonymous on 1 Apr 2022
Disgruntled on 22 Mar 2022
Absolutely diabolical. Words cannot express how bad their performance have been. I made a terrible decision to go with them and I think you should consider not recommending them to anyone Woeful
Bobster on 18 Feb 2022
Even though I mentioned that it was a freehold and leasehold, they only took account of the freehold element
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