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Customer ratings

4.2 out of 5.0 based on 388 reviews

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MyHomeMove Conveyancing

My Home Move Conveyancing has been delivering first-rate conveyancing since 2001, providing a transparent and low-stress service that puts you in control, whether you’re buying, selling or remortgaging a property throughout the UK.

 

As part of Simplify, the UK’s largest independent conveyancing and property services group, we put our customers at the heart of everything we do. We're proud that our commitment to quality and transparency has earned us over 7,000+ five-star reviews on Trustpilot.

 

Understanding that property transactions don’t always go to plan, our No Move, No Legal Fee Guarantee protects you from being out of pocket in the event of your sale or purchase falling through. Our customers also get access to our innovative online portal, giving them 24/7 control over their move.

Customer Reviews

MyHomeMove Conveyancing

Average service quality  

Average value for money

4.2 out of 5.0 based on 388 reviews

Service quality

Value for money

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Great service and value for money. Could be a little more responsive to queries, but we got there in good time. Will recommend to others.

This service provider comment was added manually on 31/08/2022

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No further comments

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Would like more contact ie answering emails etc

Hi, thank you for taking the time to leave a review. We’re sorry you found the communication to be poor at times and have fed this back to the team. We want to ensure we are providing the best service possible and therefore appreciate all feedback (good and bad) to help us improve our service. ^Maisy

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No further comments

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Good so far

Thank you for taking the time to provide feedback on your experience so far. ^Maisy

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Not great so far, have to chase for updates, nothing done proactively

We’re disappointed that you felt that updates weren’t communicated quick enough and you had to chase, we will feed that back the team as we appreciate any feedback that could help improve the service we provide. I have fed back your comments to the management team as we appreciate all feedback (good and bad) to help us improve the service we are providing to our clients. ^Maisy

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Our Conveyancer (Ghazala Nawaz) has been everything we could have wished for in a conveyancer. We have bought 3 houses in our life (so far). The first two times were awful. Stressful, slow, hard to contact conveyancers who need constant nudging or kicking. We have used My Home Move Conveyancing three times. The first time was horrific, the Conveyancer was the type that most expect, slow and painful. I believe i gave these guys a 1 star review following it. The only reason i went back is they assured me next time would be better and offered a discount. The second experience was better (but not much), we still needed to chase and nudge regularly, but she did things over a 3/4 day thing, the first one it was sometimes a fortnight before things were passed from us to the other side, or from the other side to us, I even had to get her manager involved at one point. This experience, i mean, if you can chose at the point of instruction - Chose Ghazala. I 100% cannot fault her. You can see from all of the trails in all of the emails and phone calls she responds immediately (in the same working day), to everything, every call, email, enquiry, everything. She has made us feel like the only clients she has (which i am certain is not the case). Thank you Ghazala for being everything we could had asked for in a conveyancer.

Hi, thank you for leaving a detailed review on your experience! We're so pleased to hear that you were so well looked after by Ghazala - we pride ourselves on our service levels so it's great to hear that you were happy with the service you received. ^Maisy

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Terrible customer service and IT system. Communication was terrible, they didn’t respond to my communication, they switched the solicitor managing my case without informing me. I ended up switching to a local solicitor only slightly more expensive without the surprise fees and actually communicated.

Hello Matthew, Thank you for leaving a detailed review on your experience. We’re disappointed to hear that you were not happy with the communications you received. We appreciate all feedback (good and bad) and have fed back your comments to the management team to see if any improvements can be made. ^Maisy

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The online platform eWay was very easy to use and managed all documents and correspondence in one place. Our solicitor was very helpful and engaged with the buyers' solicitors to keep the momentum of the sale going. She always responded in good time and ensured that the process ran as smoothly as possible. Very pleased with the overall service.

Hi Gary, Thank you for taking the time to leave feedback on your experience, we pride ourselves on our service levels and it's great that you had such a great experience! We're so pleased that you got on with our eWay portal as well. ^Maisy

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I couldn't have wanted or expected a better service. 10 out of 10

Hello Joanna, Thank you for taking the time to leave us a review. We are happy to hear that you have had a positive experience with one of our conveyancers. ^Maisy