Muve

I would like to say that the persons I interacted with were pleasingly patient and accommodating. However, perhaps because of the paranoia many of us suffer from through the vagaries of the Internet, I would have liked a situation of more personal interaction that may have alleviated some of the anxieties felt by fundamentally having to interact solely through emails and remote telephone calls. Yet may I say that the staff at MUVE were certainly reassuring by reducing any concerns I may have had.

No

Good service throughout

Customer service was excellent. Queries by phone or email were often answered within the hour.

No

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It has been very unfortunate that I choose the Muve conveyancing company to work with. They offered a good price (fixed with no move, no fee) & an online portal to follow their progress in real time. However, most of the work was being channelled through a call centre in Sri Lanka & being dealt with by account managers who only had a basic knowledge of the conveyancing process. The online portal that seemd such a cool addition because we could watch the process of our conveyancing process became a source of great frustration because it became a place to see how little work was being carried out. Our house purchase should have been really easy as we were first time buyers (no stamp duty) & were cash buyers with no chain.They often did not know what had to be done & kept saying that the legal team would look at it but then did not take any action. They admitted that they were very busy because they have taken on such a lot of work, but from the lack of action on their side, it would seem that they had taken on far more than they could handle. My experience of Muve was that they were extremely inefficient, incompetent & at times potentially dishonest in their responses. As such, after 3 months of very little being done & having had a lot of frustration with poor communication, inept responses & poorly trained staff we stopped working with them & employed a local solicitor who was very fast, helpful, efficient & easy to communicate with.

Great easy and quick service

They look after me well

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