4.7 out of 5.0 based on 153 reviews
Up to 5 instant quotes from RICS Registered Surveyors
Based in London and covering the Home Counties, Kelly Associates have been established for 20 years. Our team of RICS regulated Chartered Surveyors belive in the 'old fashioned' approach - we want to make our clients feel well looked after, having received an efficient, professional and friendly experience.
We offer:
Outside of our residential services, we also offer commercial building surveys, dilapidations and party wall.
We are happy to offer free initial advice, so if you're not sure what kind of survey you need, or how to proceed, please do get in touch.
Kelly Associates
Average service quality
Average value for money
Service quality
Value for money
TP on 14 Feb 2018
I had a terrible experience with L&C when attempting to get a full building survey on a property. They said they'd take responsibility for arranging access to the property, then on the day when the survey was supposed to have taken place they emailed saying they hadn't been able to access the property and were considering it a 'cancellation' on my part, keeping the full £450 fee. I replied saying that I hadn't cancelled the survey so shouldn't be held liable for the fee. I received a very snarky email from the Company Director suggesting I should feel sorry for him as he has to "pause outside the property" while trying to gain access. After a lot of back and forth, with a series of increasingly sarcastic emails I was eventually able to get half the fee back, after pointing out that no time had been spent surveying the parts of the property which the company could have accessed regardless e.g. the outside, and no time was spent drafting a report, both of which would have been factored into the original quote. They hadn't offered any reporting on the bits of the property that were accessible so it was clear that the Director hadn't bothered doing any of the survey and just expected to walk off with all of the money. I got half the fee back, so ended up hundreds of pounds out of pocket, with only a series of rude emails to show for it. If I could give 0 stars I would. Avoid.
This was a very unfortunate event and we do issue our terms and conditions clearly to both the customer and the agent. This is not something we want to happen, and we do everything we possibly can to make sure we have access as planned. As you can see from all our other reviews this customer is our first ever complaint. Unfortunately, on this occasion the vendor was not there when we arrived. We chased the agent and they chased the vendor, we were advised whilst waiting outside the property that the vendor had been called into work and not advised anyone, therefore we gave 50% of the fee back to the purchaser “as a goodwill Gesture. Our terms and conditions clearly state that if an appointment is cancelled within 24 hours for an reason that the full fee will apply. On this occasion this was the fault of the vendor. I would dispute that there were snarky comments and sarcastic emails we are a professional company that gives a good service, as you can see from all our other reviews this was an unfortunate event. That cost us as well.
GCC on 24 Jan 2018
Excellent customer service. Was happy with the report and Deborah dealt with a difficult situation superbly, getting us a very quick turnaround when we needed it. Would recommend.
Geoff on 5 Jan 2018
Really good service and arranged a speedy survey for me. Was very quick in answering my questions to determine what survey I wanted, and survey conducted and written up very quickly over the Christmas period. Survey report is clear, easy to understand, full of pictures and makes some good and realistic assessments. They were very helpful in answering follow up questions too. On top of that a really competitive quote. Wouldn't hesitate to use again, top class service across the board.
Ibracia on 20 Dec 2017
Efficient service
TL on 21 Nov 2017
Very efficient Extremely thorough Able to carry out survey within the week of booking
SF on 17 Nov 2017
A very thorough and detailed building survey was delivered on time at a competitive price. The surveyor was more than happy or answer a few questions after aswell which was very helpful.
Anonymous on 11 Oct 2017
No further comments
DM on 9 Oct 2017
Anonymous on 7 Oct 2017
Very quick response rate
Catherine on 27 Sep 2017
There was a slight delay in responding when I first instructed them, however overall they are very responsive and prompt. Delivery of the HomeBuyer report was much faster than I expected - the surveyor visited the property on a Tuesday and the report is provided on the Friday. Detailed report and easy to follow. They have taken actions to address my special concerns.
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