AnyVan

Thank you for taking the time to share your feedback. Having reviewed the call recording, we can confirm that all items disclosed at the time of booking were accurately listed on your inventory and priced accordingly. However, we acknowledge that the team’s late arrival negatively impacted your experience. In light of this, our team has reached out and offered a partial refund as a goodwill gesture to recognise the disruption caused. Additionally, we can confirm that your damage claim has now been fully settled, and we hope this brings some resolution to the concerns raised. We truly value your feedback as it helps us continue to improve our services. Kind regards, AnyVan

We're incredibly sorry you have not received a satisfactory service. AnyVan completed a full review of your booking and the circumstances surrounding your move. While the majority of the items listed on your inventory were successfully collected and delivered as hired, we fully recognise the distress and inconvenience caused by the items that were not transported. While our records show that the driver did offer to return and collect the remaining items free of charge and this was declined at the time, we completely understand your disappointment and frustration. To rectify this, we have issued you with a refund of £272 which reflects the transportation costs of the specific items that were not taken, and a further gesture of goodwill, in recognition of the stress caused, equivalent to 10% of your original booking cost (£124). This was rounded up to a total refund of £400. We do apologise once again for the experience, and we hope to have put things right.