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Customer ratings

4.6 out of 5.0 based on 44 reviews

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Top Removals

Top Removals has years of experience providing great removals services within the Greater London area, the UK and most of the EU countries.

We are very proud of the repeat business from customers who continue to place their confidence in us and our reputation is important to us. We have achieved our reputation through the dependability, attention to detail, courtesy and promptness we show our customers. This, combined with our competitive prices and experienced and hardworking moving professionals, guarantees to leave you delighted with the results of our removals service.

We offer nationwide removals coverage 7 days a week. Our Top Removals office is fully staffed between 9am and 6pm Monday to Saturday and our emails are monitored 24 hours a day. Our mission is to provide our customers with the best removal service possible. We’re fully committed to cater to every need, providing a cost-effective, personal service at the highest quality.

Our fleet of specialist removal vehicles are equipped for all sizes of house moves, from single items with our man and van service to a complete 5 bedroom house relocation. There’s no job too big or too small for us. All of our removals are fully insured.

House Removals

We understand the stress associated with moving house in London and at Top Removals we provide a specialist move to relieve that stress. You will have a personal removals assistant overseeing each stage and we can arrange for a pre-move visit to assess your belongings to ensure the move day runs smoothly.

Our uniformed staff are friendly, professional and trustworthy and they’re ready to support you throughout the process to ensure your house move proceeds with ease and speed.

Man and Van

For an efficient service for small or single item moves inside and around London we also provide a man and van hire. Our wide, longstanding knowledge of the area will ensure you have a hassle free move.

Packing Service

We offer a range of packing services to cater your move to your needs. We can provide a full packing service, where we send a team of expert packers prior to your move to pack all of your belongings. We also provide an unpacking service where, when we reach your new home, we unpack and unwrap your belongings and remove any rubbish. If you choose to do your own packing before we arrive we can supply you with packaging materials.

All of our packers are professionally trained and can dismantle and reassemble furniture.

Storage

We offer safe self-storage in our East London depot. The facility is guarded 24/7 by patrols and there is CCTV in operation. Insurance is available as well. All customers can benefit from the most competitive storage rates in East London.

Top Removals – the best movers London has to offer!

Customer Reviews

Top Removals

Average service quality  

Average value for money

4.6 out of 5.0 based on 44 reviews

Service quality

Value for money

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The movers were 4 hours late. They did call in the beginning to say they were running 1 hour behind, but then I had to wait at my old flat for an additional 3 hours which delayed the cleaners as well as my previous landlord whom was waiting to collect the keys. Inconvenienced everyone. Our move coordinator made no apologies, nor did she attempt to offer a discount. Her claim is that the delay was beyond their control. That said, how is one to prove it's not beyond their control. Clearly a loop hole in their terms. I would NEVER recommend them. The movers themselves were quite nice, but clearly overworked.

Unfortunately on the day there was a delay on the job prior to the customer's job. Since the customer booked 2hrs man and van service starting at 2pm, we cannot hold a two-man crew at the customer's disposal for the full day and assigned our team a similar sized job in the morning. Our other customer from the morning had problems accessing the flat and we had our vehicle full with personal effects which could not be left outside. That caused the delay. We gave this customer regular updates on the day as the vehicle was tracked. We offered an apology and completed the move within the 2hrs slot booked without causing further problems. All our movers are very nice and professional and not overworked. It was a one-off delay which doesn't happen very often and was beyond our control as we were not aware of the problems the other customer was having. This customer benefited from the cheapest price and had his house move done for £120. Regarding the claims that no apologies were offered, I am quoting our move coordinator’s email from that day: "I am very sorry to hear that you were inconvenienced by the delay in the team’s arrival. Please accept my apologies for this" and then again at the end of the email: "Once again, many apologies for the wait" Our terms and conditions are written by the trade association we are members of and approved by the Removal Ombudsman and the insurers.

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The three men worked very hard all day. They provided additional boxes where needed. I'd recommend this company.

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Prompt arrival, very good organisation and timing. Value for money.

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