MyHomeMove Conveyancing

It felt like our case was being given only superficial attention. As an example Enquiries were sent to the managing agent but were not chased in two and half weeks, possibly because my conveyancer went on holiday. I had to get involved and expedite it myself. A more serieous example of the appalling service we received was the following: The purchaser's solicitor informed my conveyancer by email, early in the process that there was a defect in the lease variation. This was overlooked by my conveyancer for six weeks only to be picked up days before exchange of contracts. Discussions on the phone (on a Thursday afternoon) made it clear that this could be the cause of a major delay. Emails were sent to Land Registry to see if it could be rectified, and also to the purchaser's solicitor to see if the defect could be accepted. This was very stressful and I would have hoped to be kept informed of developments. As it happened, I was not contacted at all and finally called on the following Wednesday to complain to the conveyancer’s manager. Actually, I was fortunate in that the Purchaser’s solicitor had copied the agent in on their email reply which they had sent to the conveyancer the very next morning which said they were willing to accept the defect. The agent thankfully forwarded it to me, but if they hadn’t I would have been left to stew for the entire weekend and days afterwards wondering if the sale was going to be able to proceed. ID checks which had apparently been accepted earlier in the process were suddenly found to be lacking, again a day of so before exchange. This resulted in me having to spend hours on the phone trying to organise documents to be sent whilst actually away on holiday. I have been through the conveyancing process many times and this has been the absolute worst and most stressful without doubt.

Great service. Nothing was too much trouble. Simple and easy to use the online system to upload paperwork. Regular communication and updates. Highly recommend.

This company has been incredible! Our estate agents really wanted us to go with their company but we were unsure so went through you to get a quote and our company has been incredible!

I had 2 people who worked closely with each other and myself. Kept me informed weekly and also with estate agent. Great teamwork. Friendly . Patient. Understanding. Thank you all.

I would highly recommend this company, highly efficient and always communicating with you.

Good service - could be quicker!

Good company

Shocking! Failed to respond to telephone calls or e mails Refused to discuss numerous issues, stating I was not the client Actioned work without my authority, charged me for it, then stated their terms and conditions (that I had not been provided) gave them impunity from my complaint My Verbal and written complaints have been ignored

The property I was trying to buy had an annex, but the land registry has it entirely listed as a residential property. After about a month the conveyancer decided because the annex could be used on Airbnb it was a commercial property and they couldn’t represent me. And they kept my setup deposit, but did forward on the searches they had completed. No other conveyancer reached this conclusion so it’s not clear how I was supposed to know this reading the t&c’s. it feels like it your purchase is really simple then they are good otherwise the signup scrutiny is not adequate prior to instruction.

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