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Customer ratings

4.6 out of 5.0 based on 112 reviews

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Gold Crest Chartered Surveyors (London)

Your expert guide to buying with confidence.

 


Gold Crest Chartered Surveyors deliver expert property advice through detailed, accurate reports that help buyers make confident and informed decisions. Since our founding in 2010, we have grown from a small regional firm into a nationwide provider of specialist residential surveys across England and Wales.
 
Regulated by the Royal Institution of Chartered Surveyors (RICS), we offer both RICS HomeBuyer Reports and Building Surveys, supported by in-depth research and thorough on-site inspections. Every survey is carried out by a directly employed surveyor with strong local knowledge and a clear commitment to quality and consistency.
 
At the heart of Gold Crest is a simple promise: to deliver the best possible customer service. This philosophy drives every part of our business, from experienced surveyors on the ground to the dedicated administrative team supporting each client. Over the years, we have invested significantly in training and technology to ensure faster report turnaround times, clear communication, and a seamless customer experience.
 
Our reports are designed to provide clarity. They identify key risks, outline essential repairs, and offer practical guidance to help buyers take informed next steps with confidence. We are proud of our consistent five-star rating on Trustpilot, which reflects the care, accuracy, and professionalism our clients can expect from every survey.

Whether you are a first-time buyer or an experienced property investor, Gold Crest is here to support you through every stage of the process with expert insight and dependable service.

Customer Reviews

Gold Crest Chartered Surveyors (London)

Average service quality  

Average value for money

4.6 out of 5.0 based on 112 reviews

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Good communication via phone and email.

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The survey hasn't taken place yet but so far I've been happy with their communication and speed of service.

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They were initially quick to respond and provide cheaper quotes than other firms but then communication became bouncing back and forth between different staff members, which was confusing. When we instructed the survey, they didn't have flexibility for scheduling so it had to be changed multiple times, which delayed the whole process. This was contrary to information we were provided in the decision making process. We were also told that the only way to communicate directly with the surveyor is to go through the call centre. This was also different from some of the review comments we found.

Dear client, thank you for your feedback which we accept and I would like to apologise for the delay in replying back to you and also any misunderstanding with the booking process. Please call the office if you would like to discuss further, otherwise, we wish you well with your purchase. Kind regards Gold Crest Chartered Surveyors

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Very happy with the Building survey, the report was comprehensive and the company was very easy to deal with.

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They kept me informed by phone, text and emails and were very proactive so far I received the survey on time and a call stating I could connect them at any time, perfect

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Very good service and pleasant surveyor.

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No further comments

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Reliable and super efficient

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Professional service at a good price. The survey was booked immediately and completed within the week, report came through not too long after. They also followed up in case I had any questions on the report.

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Easy and efficient